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How secure is your online store?
We process all payments through Paypal. During checkout, you will be redirected to Paypal’s secure site where you can submit your credit card or Paypal account information. Paypal will then forward to us your payment. This means that we will never see your credit card information. Paypal is an internationally recognized method of payment. For more information on Paypal, click here.
Will you ever share my personal information?
For our policy, click here.
What if I don't like ordering things online?
If you are uncomfortable purchasing our products online, contact us and we will try and arrange for you to order and make payment another way.
Do the forty announcements required for the minimum order have to be all the same design?
Yes. However, you can split the minimum order between various mounting options.
(See the next question.)
Can I order a single design with multiple mounting options?
Yes, you can. Simply select the design you would like to work with (or, if applicable, the “brand new design” option) and select the quantity you would like with your first mounting option. Then, continue shopping and select the design again, this time specifying how many you would like with your second mounting option. You don’t need to provide design details with each additional mounting option; just leave this field blank.
I'm not sure what you mean by a "brand new design." Does the additional design fee apply to the announcement I want, or not?
We have found that most people are happier starting with a pre-existing design. Usually they love the general feel of an existing announcement but would like some specific modifications to make it exactly what they want. These kinds of modifications to an existing design are free. Sometimes, however, really creative people have an idea for an announcement that is unlike anything we’ve done before. This always gets us excited! However, because this kind of work requires more time, we need to charge the additional $30.00.
If you are unsure whether the changes you would like to make will require the additional fee, simply contact us and we’ll let you know.
What if the photos I want to use are not digital?
If you have access to a scanner, you can scan your photos at 400dpi and submit them online. If you do not have access to a scanner, you can have us scan the photos for you. Contact us and we’ll arrange for you to mail the photos or drop them off. Of course, we’ll return the originals to you with your order.
Can I submit professional photos for use in an announcement?
Yes. However, we require written permission from the photographer. Please contact us so that you can arrange to fax or mail this form to us.
What kind of photos work best in an announcement?
We are currently working on a “tips sheet” for photo-taking. The essentials are basically these:
1) take pictures with your camera’s highest quality setting
2) take both close-ups and full-body shots
3) take photos against a light-coloured background (blankets work very well)
What if I don't like the announcement in the end?
Ideally, this will never happen. You are given control over the design process; if you don’t like the way something looks, you can ask for it to be changed. If necessary, you can cancel your order anytime during the design process. However, there is a $15 non-refundable cancellation fee.
Before your announcement goes to print, you will be asked to approve an electronic proof. Once this proof has been approved via email and your announcement has gone to print, you order cannot be canceled and your payment is non-refundable.
What if my annoucements arrive and there is a mistake on them?
If the mistake was introduced after you approved the electronic proof, we will correct the error and immediately mail reprints at no charge. If, however, the mistake was present in the proof you approved, we can only offer a 50% discount on corrected reprints. In either case, you may be asked to mail us a flawed print for our examination.
Can I order reprints?
Yes. We keep all our designs archived for just this reason. Reprints can be ordered through our online store, just like announcements. Instead of selecting the original design you worked with, choose the “reprints” option and specify the quantity you need and the options you want. Then, place your name and your baby’s name in the “details” field so we can track down your design. We will send you an electronic proof before printing, just like we do with new designs.
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